30 Jan Feature focus: Sell your memberships online
An amazing guest experience doesn’t just start or stop at your doors. Often it begins online, when your potential new members are in the early stages of hunting for a new leisure or aquatic facility to join.
Making it easy for new members to sign up online is the best convenience your facility could offer. Customers from all industries have come to expect 24/7 self-service. With online membership management software, you have the power to sell long after your staff have gone home for the night, and your new member has the convenience of purchasing their membership anytime, anywhere. You become an instant pleasure to do business with.
Online Memberships for new members
When it comes to new members, you need to keep in mind that every interaction with your business counts towards their opinion of your facility, brand and staff. This also includes their experience when signing up for their membership. If the process is slow, tedious, and they can’t sit in the comfort of their own home, then chances are they may just move on to competitor.
Centaman’s Online Memberships module is designed to give your new members the convenient and streamlined sign-up process they’re looking for. The module is intended to look and feel just like your website, with the added benefit of being mobile responsive.
Once your customer registers, they can jump right in and purchase a membership from your range – whether it be a three, six, or 12-month membership or even a 10 class pass. They can even manage and sign any waivers you may require. When the process is all done and dusted, they will be issued with a temporary card which they can use to collect their shiny, new membership card.
Online Memberships for existing members
Don’t worry, your existing members won’t miss out on the effortless convenience of your membership management software. They can log in using their last name and card number to access and maintain their profile. From here they can update their photo and details, renew their membership, see their transaction history and where those transactions were made, and manage family memberships.
The key to remember is to remind your customers when it’s almost time to renew their membership – else you run the risk of letting them wander off to another leisure or aquatic facility. Through Wordfly’s third party integration with the Centaman module you can send automated messages alerting your members when it’s time to hit refresh on their membership.
The Online Memberships module has specifically been designed to give your members the best guest experience possible, including that priceless convenience, that is so crucial for leisure centres and swim schools.
If you’d like to learn more about the Online Memberships module, please don’t hesitate to get in touch.