Your members are so important to your business, so how can you ensure that you keep them happy and reward them for their loyalty? Membership packages give you the perfect opportunity to offer flexibil...
Customer complaints are painful, but inevitable. You try your absolute hardest to keep every member happy and ensure they have an epic experience, but try as you might, complaints do still happen. Luc...
Your potential members are time poor and impatient so they’re always looking for ways to fast track the sign-up process. If it means they don’t need to make a special visit to your facility to fil...
End of financial year is fast approaching and you’re probably starting to think about how to prepare. While it may seem like prepping for EOFY can be a chore, with Centaman’s leisure centre manage...
Letting customers book your resources is one of the best things you can do for your leisure facility, local council, recreation or aquatic centre. Whether you have badminton courts, a lap pool, or a s...
Staff come and go, and regular departures can be a prickly topic if you’re experiencing a high turnover trend. Hiring new employees and training them in your facility procedures and leisure centre s...
Whether you have a top-of-the-line sports and recreation facility, or a humble centre with a court or two, one thing is for certain if you want a successful business: you need back-up. A helping hand ...
An amazing guest experience doesn’t just start or stop at your doors. Often it begins online, when your potential new members are in the early stages of hunting for a new leisure or aquatic facility...
A new E-enrol tool is on the horizon that will help your swim school manage online course or program enrolments better than ever. E-enrol will be available in 2018, and will open gateways for swim sch...
There’s nothing worse than developing an amazing new swim class or fitness course and having only one or two people show up. So how can you know the project you are working on will succeed? Making s...
A freshly re-designed Jonas Leisure website is now live at www.jonasleisure.com.au, featuring improvements to the visitor experience and new information to help our customers learn about our range of ...
Running promotions in your leisure centre or aquatic centre is a time-tested way to generate interest in your facility and drive sales for your business – plus it’s super easy to do with your leis...
Going cashless in your leisure or aquatic centre isn’t just easy and convenient for your customers, it’s also beneficial for your business. The best part? Your leisure centre software can help. Wi...
Swimming and water safety programs can be both life-changing and life-saving for participants. But running them well can take some serious time and effort. There are swim teachers to co-ordinate, clas...
In the leisure and fitness industry, making sure you have a handle on what you’ve got in stock with is important to ensure your shelves are filled with your most popular items and you aren’t order...
Jonas Leisure is introducing a new customer service portal for users of Gladstone Health & Leisure, Centaman and Envibe software. Available from 1 June 2017, the portal will enable customers to si...
Have you ever struggled through a complicated leisure facility booking process where details are lost and miscommunications are made? It can be frustrating for both your team and your customers. Guest...
Centaman software played a supporting role in helping a Sydney leisure centre update its processes, leading to industry recognition at the recent AUSTSWIM New South Wales Awards Dinner. The New South ...
Want a simple way to improve the customer experience at your front desk? Training your team to be point of sale experts – and customising your point of sale software to suit your employees’ and cu...
Leisure and fitness industry professionals from across Australia will get a masterclass in cutting edge software from Centaman and Gladstone at events run by Jonas Leisure in Melbourne and Sydney next...
Don’t rely on intuition when it comes to managing your stock. It’s important to get stock management right, otherwise you risk losing out on potential sales or having too much stock you can’t se...
Want to streamline communication with your customers and improve the member experience? Automation is an excellent place to start. Here at Centaman, we believe that technology shouldn’t about taking...
If you run a fitness or leisure centre, you’ll probably be all too familiar with how uncomfortable it can feel to deal with a disgruntled customer. The truth is, no matter how passionate and hardwor...